A caller says your account is locked.
The caller knows your name and sounds like the bank. They want you to move the money yourself. Here is how to tell, and what to do instead.
How it works
The phone rings, and the caller says they are from your bank. They may already know your name, or the last digits of an account. They say someone is trying to take money out, and that you need to move it somewhere safe. Often that means an account they name, or cash handed to a courier.
A real bank will not ask you to move money to protect it, and will not ask you to keep the call a secret.
What to do
Hang up. Use the number on the back of your card, or the number in the bank’s own app, and ask if the call was real.
Do not use a number the caller gives you, and do not call back a missed call that claimed to be the bank.
If you already moved money, call your bank on that official number and say so straight away.